Privacy Policy
Effective date: November 2, 2026
Integrity Auto Inc. (“Integrity Auto,” “we,” or “us”) is a family-owned auto repair shop at 539 SE 122nd Ave, Portland, OR 97233. We respect your privacy, and we handle your information the way we’d want ours handled. This policy explains what we collect through our website, by phone, and at the shop, how we use it, and the choices you have.
Information You Give Us
When you schedule service online, call us, or bring in your vehicle, we may ask for:
- Your name, phone number, email address, and mailing address
- Your vehicle’s year, make, model, license plate, VIN, and mileage
- The reason for your visit and your preferred appointment times
- Payment information when you pay for service
We use this information to schedule and perform your service, contact you about your vehicle, send your estimate and invoice, keep your service history, honor warranties, and answer your questions.
Information Collected Automatically
Like most websites, ours uses cookies and similar tools to collect basic information about your visit, such as your browser and device type, the pages you view, how you arrived at our site, and your general location (city level, not your street address).
- Google Analytics helps us understand how visitors use our website so we can improve it. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on.
- Advertising and call tracking. Our advertising partner, ReachLocal (LocaliQ), helps us measure which ads bring customers to us. To do that, the phone number shown on our site may change depending on how you found us, and the calls and form requests that come from our ads are counted. Calls to these tracking numbers may be recorded for quality and training. If you call us through a Google ad, Google may record the call, and you’ll hear a notice before you’re connected. Calls made directly to our main number, (503) 408-6385, are never recorded. We also advertise on Facebook through ReachLocal. When you visit our website, ReachLocal and Facebook (Meta) may use cookies and similar tools to recognize you later on Facebook and show you our ads there, such as an invitation for a complimentary inspection. This is often called retargeting. Facebook may also collect information about people who see or click our ads, under Meta’s own privacy policy. We receive only summary reports, such as age range, gender, and device type, that don’t identify you. You can change which ads you see in your Facebook ad preferences, and you can opt out of many interestbased ads at optout.aboutads.info.
- Google reCAPTCHA protects our Schedule Service form from spam. It is subject to Google’s Privacy Policy and Terms of Service.
You can block or delete cookies in your browser settings. The site will still work, though some features may not.
How We Share Information
We do not sell your personal information, and we do not give your contact information or service records to others for their own marketing.
We share information only:
- With companies that help us run the shop and the website, such as our website host, our shop management and invoicing software, our payment processor, our phone, text, and email services, and our advertising and analytics partners, and only as needed to provide their services to us
- With parts suppliers and with shops we send work to, such as for alignments. We share only the vehicle information needed to get the right parts or complete the work. For an alignment, your vehicle itself goes to that shop.
- With Carfax, which keeps service history records for each vehicle by its VIN. When we enter your license plate, Carfax gives us your vehicle’s VIN and details. In return, we share the VIN, mileage, date, and a description of the work performed. Carfax doesn’t collect customer contact information.
- When required by law, such as to comply with a subpoena or court order, or to protect the rights, property, or safety of our customers, our staff, or the public
We contact customers by phone, text, or email about appointments, estimates, and when a vehicle is ready. We do not share your mobile number or text messaging consent with third parties for their marketing.
How We Protect Your Information
We use reasonable physical, electronic, and administrative safeguards to protect the information we collect, including secure storage at the shop, password-protected systems, and firewall and antivirus protection. No method of storage or transmission over the internet is completely secure, but we work to protect your information and limit access to the people who need it to serve you.
How Long We Keep Information
We keep your service records for as long as they’re useful for servicing your vehicle, honoring warranties, and meeting our tax and legal obligations.
Your Choices
You can ask us to update or correct your contact information, stop sending you promotional emails or texts, or delete information we don’t need to keep. Just call us or email us using the contact information below. Every promotional email we send includes a way to unsubscribe.
Children’s Privacy
Our website is meant for adults, and we don’t knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. When we do, we’ll post the new version on this page and change the effective date at the top.
Contact Us
If you have questions about this policy or how we handle your information, please contact us:
Integrity Auto Inc.
539 SE 122nd Ave, Portland, OR 97233