Integrity Auto: Independent Specialists Servicing Toyota, Lexus, Subaru & Honda
539 SE 122nd Ave. Portland, OR. 97233
Tap to call: 503-408-6385 |   Hours: M-F 8AM-5PM | Tap to email: info@integrityautoinc.com

Integrity Auto Testimonials

Below are some testimonials from the people we work for. We work for some good-hearted people who have been bringing their Toyotas, Lexuses, Subarus and Hondas to us for years. I’ve often thought that if I had to form an opinion of the world strictly from my view over the counter, it would be easy to think that the world was largely populated by decent, honest, likable people—and maybe it largely is after all.

When people give us generous words like these, it makes us want to live up to the positive picture they’ve painted all the more. Thank you to all those who have contributed or will contribute to this page.

Letters From Our Customers

The letters below were written over the years by customers who wanted to tell others about their experience with us. Where it seemed helpful, I’ve added a short note. Most of these letters were written during our first 15 years, so many of the cars are older; the online reviews that follow are more recent.

A note about these letters: A small number of these letters describe situations that involved errors on our part. I feel kind of funny about including these; like anyone, I prefer to put my best foot forward and it seems to run contrary to conventional wisdom to advertise that we’ve ever made a mistake. However, sometimes as relationships are forged, their character is best revealed in the midst of resolving an unanticipated problem. In the several letters that refer to situations of this sort, I have included them, along with a note of explanation, because I believe they have been a useful part of our learning process, and they serve to illustrate a healthy, fair-minded, customer-oriented approach to resolving unanticipated problems. Fortunately for us, an extraordinarily high level of shared trust has characterized our relationships with our customers, and they have been fair-minded in their dealings with us as well.

To make those letters easy to find, each one appears on a light tan background like this note, so you can scroll through and see how we handled them.


Dear Duke,

I am writing this letter to pay a very long over due compliment to you and your staff at Integrity Auto. You may not remember, but I became a loyal customer of yours when I had my 1988 Toyota Camry towed into your shop after it broke down from a faulty timing belt installation at my former Toyota dealership. During that first visit to your Toyota Specialists shop, I was very impressed with not only the work performed on my car, but I think what impressed me most was the caring, honesty and integrity in handling me as your customer. Since that first visit in 2000, I have added another 281,000 miles to my car and used your shop exclusively. I would like to point out that I live in Washington and drive 70 miles round trip to have my car serviced by you and your highly trained staff of mechanics. I don’t mind the drive and passing a few shops I had used previously because I know my car will be serviced correctly, the first time, and at a reasonable price.

The work completed last week was typical when you diagnosed an electrical problem, replaced worn seals that leaked oil (still the original engine and transmission) and replaced the brake pads. My Camry currently has over 408,000 miles registered on the odometer; about three times the mileage and use over any other automobile I’ve owned. I try and drive the “Old girl” with the age and respect she deserves, but I know it really comes down to the years of excellent service she’s received at Integrity Auto that keeps her on the road.

“Thank you” to everyone,

— Craig · 1988 Toyota Camry

A note from Duke: Craig had 408,000 miles on his Toyota Camry when he wrote the above letter. A few months later someone did an illegal u-turn, which resulted in his car getting totaled. He’s since had a couple other Camrys and a Toyota Hybrid Highlander. He’s a professional photographer, specializing in birds and landscapes, and it’s always a pleasure to see some of his latest work when he comes in to have his current Toyota serviced.


To Whom It May Concern:

I am writing to provide a character reference for Mr. Duke Bishop, owner of Integrity Auto. Mr. Bishop provided assistance to me in connection with a major transmission problem with my 2000 Toyota Tundra. Initially, it appeared as though the problem was going to cost me over $3000 to repair, because the factory warranty had expired. Mr. Bishop went the extra mile for me and called the service department at a few Toyota dealerships here in the Portland area.

I eventually made contact with the manufacturer though a phone number obtained by Mr. Bishop and the entire problem was resolved at no cost to me under warranty through the service department at a dealership. Mr. Bishop did not profit from the situation because all of the warranty repair work had to be performed at a factory authorized dealership. I found it very refreshing that Mr. Bishop actually sent me in a direction that he knew would result in his shop losing a major repair job.

It was obvious to me that his business ethics were such that helping a fellow human being had a much higher importance than lining his own pockets at the expense of one of his customers. All of the initial diagnostic charges I incurred with Mr. Bishop were authorized, and he explained everything to me up front. I will not hesitate to return to Integrity Auto to have further service and repairs done on my Toyota. Similarly,

I will recommend Mr. Bishop’s shop to anyone I know who owns a Toyota automobile. Mr. Bishop has earned a loyal customer, because his honesty saved me over $3000.

— Kevin · 2000 Toyota Tundra

A note from Duke: Kevin’s 2000 Toyota Tundra’s transmission would have still been covered under warranty by the time factor, but at 61,856 miles, was just over warranty by miles. Sometimes Toyota will still cover something that’s just past warranty as an act of goodwill. It seemed worth a try to me, and I was pleased for Kevin that it worked out well for him.


To Whom It May Concern:

I have been a customer of Duke’s for at least 21 years. I first met him when he worked at another Toyota specialty shop. He was able to move out on his own and since then I have been going to his shop—Integrity Auto, Independent Toyota Specialists. I have owned a 1984 Camry, 1995 Camry, a 2000 Rav4, and now a 2010 Highlander since I’ve met Duke. Duke is the most honest businessman that I have ever met. Duke always gives a dollar estimate and if he finds another problem he calls to make sure it is ok to do the repair. Duke does not look for a problem to make the customer spend more money. I believe he treats his customers’ cars just like he treats his own. He does what is necessary and makes recommendations when he sees the need. He takes excellent care of the cars he works on.

Before I met Duke I had gone to two different Toyota dealerships in Portland. Being a single woman I always felt like they found something wrong every time I took the car in even just for an oil change. It seemed like every time I went in they found another problem to make me spend more money. I never knew if they were telling the truth or not. Duke lets you know what maintenance should be done at different mileage times and that is what he does. There are never any surprises or a large monetary difference from what he originally told you.

Duke’s shop is always tidy and clean and the other people that work with him are polite and friendly. When Duke says your car is going to be done at a certain time, it is. He calls and lets you know your car is ready to be picked up. I know some people who drive quite a distance to let Duke work on their car because he does such a good job; even though it is out of their way, it’s worth it. When you refer a friend to duke he always sends a thank you card letting me know he appreciates the referral. I have never heard anyone say they were not totally happy with the service that Duke and his employees provide.

— Mary · 1984 Camry, 1995 Camry, 2000 RAV4, and 2010 Highlander

A note from Duke: Mary is wonderful person who has been coming to Integrity Auto to have her Toyotas serviced and repaired since we first opened in late 1997. I first met her when I worked for another Toyota specialist service and repair shop. When I left to open Integrity Auto, she tracked me down and became one of my first customers. She’s had a 1984 Toyota Camry, a 1994 Toyota Camry, a 2000 Toyota Rav4, and now a 2010 Toyota Highlander. I’ve always felt privileged to be able to serve her and the network of her friends that she’s introduced us to over the years.


Dear Duke,

You asked me whether I would be willing to write a letter recommending the services of Integrity Auto as a regular customer. This is that letter. Integrity Auto (“Integrity”) has serviced our 1993 Toyota Corolla since we bought it used in 1995 or 1996. Integrity’s service has never been less than good, and is usually outstanding. From routine oil changes to substantive maintenance and repairs, Integrity has performed with honesty and reliability in a courteous and helpful manner. I recommend their services to others driving Toyotas whenever I get the chance.

Among other hallmarks, I can rely on Integrity:

  • To assess and discuss what maintenance or repair services are necessary;
  • To tell me when services can or should be delayed;
  • Not to perform services not requested or warranted;
  • To provide accurate and reasonable estimates up front;
  • To inform me promptly if other services are necessary and not to perform them without additional authorization; and
  • To complete the work within the timeframe discussed.

As someone with very little mechanical aptitude or interest, I have a near-pathological dread of being taken by an unscrupulous mechanic out for a fast buck. I have found that Integrity performs its services honestly and charges fairly. Integrity seeks the most reasonable solution, not the most expensive. Of particular importance is Integrity’s consistent practice of performing only those services that are necessary or appropriate.

I chose a Toyota because of its reputation for reliability. I am pleased to say that I have found the same reliability, along with unmistakable honesty, in Integrity Auto. It would be difficult to find a more aptly named company. Duke, you have not offered, nor would I accept, any compensation for this letter, whether in cash, trade, or services. Good grief—you didn’t even offer me a cookie.

— Al · 1993 Toyota Corolla


To Whom It May Concern:

My name is Marge, and I’ve been a customer of Integrity Auto for over six years. I came to Integrity Auto because another well-known company was less than honest with me in my auto repair. I am very cautious with business people that I deal with.

When I first came to Duke’s place he informed me of some repairs that may be needed at a certain time but did not pressure me in any way to get these repairs done. He was and has always been up-front and honest as well as sensitive to what my pocketbook can afford. I can ask him what the consequences of not taking any action and he never exaggerates the problem just so he can get me to have work done. He even helps me out by letting me know what I can do to keep my car running smoothly on a limited budget. When he knows of a place that will do routine work for less he even shares this information with me. Yet, he is attentive to what repairs should be done and shares this with me and always allows me to decide when to have them completed.

When he does repairs on my car they are always done well. I have never had a complaint about his work. Most recently I had some struts that had been put in by another company several years ago. Duke noted that this area was leaking oil. He was willing to give me a print out of the repairs that needed fixing so I could take it back to the company that did the work in order to prove there was a problem. This saved me several hundred dollars. Another aspect I like about working with Integrity Auto is that Duke will call me personally to discuss the options for repair very consistently before going ahead and doing the repairs. The estimates are always within the ballpark figure he had quoted me over the phone.

I stay with Integrity Auto and recommend him to my friends because he is a very trustworthy and honorable professional. The name of his company is very consistent with the honest and caring manner in which he interacts with his customers every day. I would never have any concerns about my business dealings with him.

— Marge · Toyota Corolla and Toyota RAV4


To Whom It May Concern:

My name is Andree, and I am writing to provide information regarding my past experience in working with Integrity Auto. I moved to Oregon in the fall of 2001 and by the spring of 2002 it was clearly time for me to find a trustworthy facility to do maintenance on my car. As opposed to just scanning the phone book for a shop, I felt that I would get real feedback, whether good or bad, by asking people that I knew and trusted. It was a co-worker of mine at the time, Kris from which I received the strongest opinion. She raved about the shop that she had been going to for years.

She said that they always gave her a fair quote, they were very personable, did the work in a timely manner and almost always came under their original quoted price once the work was completed. That was precisely the experience that I was after so, with the contact information she provided, I sat down and promptly called Integrity Auto. Even in this first call I was beginning to be impressed. Duke, the owner of the shop, asked a lot of appropriate questions, discussed with me what he felt was the right course of action in terms of dealing with my car’s problem, and really took his time. I didn’t feel rushed and definitely felt confident in his knowledge. I was allowed to speak directly to the owner after all, and that doesn’t happen often. Their Southeast Portland location was the only real inconvenience as I live very Northeast, but they made it worth the commute.

Integrity Auto was exactly what had been described. They were ready for me when I arrived and were very helpful. They seemed to genuinely enjoy each other, a good sign when working with any establishment where communication is very important and they sincerely care about the environment in which they work. I found them to be a super clean shop where the rest of the staff was just as friendly to me as the owner who greeted me. After we went back over what it was that would be in need of repair, I left for the afternoon. That day I had arrived with a car loaded down with my folding table and supplies from a jewelry showing I had done a few days before. When I returned, we took the car out for a test drive to see how it felt and, after paying my bill that did come just under what I had been quoted, Duke insisted on helping me to reposition the items inside my car so that the table wasn’t aimed at the back of my head and my drive home would be safer. I was a little embarrassed but forever grateful. Integrity Auto went above and beyond my expectations from day one. I refer my friends to them and have kept them as my maintenance shop ever since.

— Andree · 1996 Toyota Celica

A note from Duke: Andree is another wonderful person to get to work for; it’s always a pleasure to see her walk in through the door when she comes in for service and repairs.


To Whom It May Concern:

I have known Duke at Integrity Auto for approximately five years. He has taken good care of my aging truck over the years, and has done so in a prompt, professional, and attentive manner. I always felt confident that when my truck needed work, he would handle the repairs quickly and fairly. This spring I needed a lot of work on my truck, including replacement of the timing chain. After the repairs, I drove from Oregon to Arizona and my truck began leaking oil. I called Integrity Auto from the road and was reassured that my truck would make it back to Portland. When I arrived back, they diagnosed a problem with the head gasket, an expensive problem to fix. Duke decided that his staff should have spotted the problem when they worked on the truck before I left. He immediately offered to repair the problem at no charge to me. This kind of responsibility allows me to have a solid sense of customer loyalty whenever I have trouble with my car. I have no hesitation whatsoever about dealing with a business owner with such an ethical approach to earning my business.

I received consistent personal service when I did business with Integrity Auto. When I waited in the library near the shop for work to be completed, Duke would look for me if there was something about the work that he thought I needed to know. He would supply coupons for free beverages at a local restaurant while I waited. If he had to keep my truck overnight, he would make a loaner vehicle available to me if I needed it. He always contacted me during the repairs to explain what was going on if he found additional problems, making sure that he had my authorization before he continued with the repair.

I have learned over the last five years to trust Duke and Integrity Auto with all my truck’s repairs. I knew that I would receive courteous, reliable, honest service, qualities that are in short supply these days. I moved to Arizona last week, and hope that I can find a car repair business here in Phoenix that compares with Integrity Auto. It’s going to be difficult because Duke has set such a high standard.

— Kate · Toyota Pickup with 22RE engine

A note from Duke: In the above situation that Kate described, there’s no question in my mind that we should have spotted the problem with the head gasket during the first repair. Perhaps of equal importance, if we had caught it during the first repair, it would have added very little to the cost of the repairs that we were already doing at that time, and would not have cost her the extra inconvenience of a return visit. These three factors taken as a group made me especially want to be the one that bore the cost of the final repair.


To Whom It May Concern:

My wife and I have known Duke for at least 13 years. We first met him when he worked with Toyota Specialties, and also had him work on our cars when he started his own business, Integrity Auto. We have had him work on both of our cars and those of our two daughters. In all of those years, he has given us good service, been reliable to have the work done when he said it would be, and we believe has done the work for a fair price. He has shown his integrity and a good work ethic. When our daughters, who were just starting out, needed work on their cars, he would advise them what work absolutely needed to be done right away, and what could safely be delayed, to save them some money. He could easily have told them everything needed to be done immediately, costing our daughters more money. We have also trusted his work to refer other family members to his shop. We will continue to have Duke work on our cars, we trust him that much.

— Steve and Sue · Toyota Corolla and Toyota Camry


I managed Specialty Auto Care for 15 years. I worked beside Duke Bishop for seven of those years. I found Duke to be a man of honesty and integrity. He truly is an asset to any company. Duke shows a truly deep concern for others and their problems.

— Robert

A note from Duke: Robert managed Specialty Auto Care, the shop where I worked before I opened Integrity Auto.


Dear Integrity Auto,

After a bit of sleuthing—with the help of the Better Business Bureau—I chose to bring my Toyota to you for servicing, as your shop had earned a flawless record with the BBB. May I say that my own experience confirms that Integrity Auto is aptly named: I have been much impressed at every turn in my dealings with your staff. In terms of service and courtesy, every detail of the work to be performed on my vehicle was patiently and thoroughly explained. And underlying all was the distinct impression that the good people at Integrity Auto truly intended to earn my trust. Point of fact: one service item I expected would need to be performed on my vehicle I was told was unnecessary, thanks to some candid counsel at your shop.

I can’t recollect the last time an auto repair shop actually encouraged me to keep my money in my wallet! Honesty, quality & timeliness of repair, good communication, a clean, accommodating waiting area—Integrity Auto has it all!

— David · Toyota Corolla and Toyota 4Runner


Yesterday was the perfect example of why I do business with Duke.

I had an oil change back in February. A few weeks after the oil change, and after the car had been parked for a few days at the airport, I noticed a hesitation/hiccup on the drive home. I was worried that it was the transmission or something serious, but a quick chat with Ryan had me changing the spark plugs and plug wires. Problem solved.

[On occasion I feel the need to prove my manliness, hence the reason I changed my own plugs. I try not to make a habit of this!]

A few days later my wife pointed out a nice oil sheen on the driveway under the spot where my 4Runner is normally parked. A quick peek under the belly confirms that there’s oil all over the underside of the engine and under the skid plate. While I was perfectly willing to swap the plugs, I had no desire to pull the skid plate and deal with an oily mess, so I called Duke.

He squeezed me in first thing the next morning and discovered a leaking oil filter, the same filter that they changed back in February. His guys made it all good and I was on my way in an hour or so. I would have gladly paid for his hard costs but he didn’t charge me for anything. Where do you think I’ll take my car the next time it needs service? Where do you think I’d recommend anyone with a Toyota product go for service? Why do you think I’ll shop for a used Toyota after my 4Runner goes to Toyota heaven?

Oh, and if you want the true test of a business’s integrity, eavesdrop on how they treat other customers. While I was waiting for my truck, I overheard a conversation between Duke and a young lady who had been to a dealership and was questioning the exorbitant price they quoted her for a water pump swap. Duke asked the right questions and then sent her to a “warranty-claim friendly dealer” since she had a lower mileage car and the water pump should still be under warranty. Instead of taking her money he did the right thing and tried to save her money.

BTW, if you take your vehicle to Oil Can Henry’s or JiffyLube for an oil change you should re-think your choice. While Integrity might be a few dollars more, their experienced eye and business ethics more than make up for the couple of dollars you saved. Do you think Oil Can Henry’s would have fixed their mistake and not charged you something?

— A longtime customer · Toyota 4Runner

A note from Duke: What a great guy to take the time to share this positive story. I know you didn’t come here expecting it to be a problem with our previous oil change, but the leaky filter was clearly our responsibility and we would have been embarrassed to even think of charging you for it. We were pleased that you brought it back and let us take care of it and clean up your engine and undercarriage for you. Thanks for letting us be a part of the resolution, and I appreciate your gracious manner in dealing with us. Thanks also for sharing your positive story.


My daughter is a new car owner who knows next to nothing about her Prius, and I send her to Integrity because I absolutely trust them to keep her car running and safe, without costing an arm and a leg. I stumbled across Integrity as I was driving to the Toyota dealership and ended up skipping the dealership altogether. I wish I had found this shop earlier. I could have saved so much money. They are honest and straightforward in a way that is really rare. I don’t worry about either her or I being overcharged or paying for services that aren’t needed. I also don’t worry about them missing something on my daughter’s car maintenance. If you want peace of mind and confidence that your car is maintained properly at an extremely reasonable price, I 100% recommend Integrity Auto. A one of a kind place. What more could you ask for?

— Anne P. · Toyota Prius


I have been an Integrity Auto customer for the last 7 years. From the beginning, I have been very impressed by both the customer service and quality of work. Duke is articulate when communicating what needs to be done and why, and he goes out of his way to make sure I understand. He also makes sure that I have either a firm quote or a reasonable estimate of the charges.

Further, Duke is not one to oversell work. In fact, on at least a couple of occasions, he has persuaded me to delay or skip altogether work that he could easily have convinced me to have done. I am equally satisfied with the quality of repairs I’ve received at Integrity Auto. I can’t recall ever having a return visit due to poorly performed repairs. Moreover, I have never experienced unauthorized additional work being performed or charges appreciably higher than what I anticipated. On those rare occasions when significant unanticipated work becomes necessary, Duke will always call and discuss the situation with me before proceeding.

In one sense, it has not been easy for me to continue my relationship with Duke and Integrity Auto. I live in Southwest Portland, and his shop is in outer Southeast Portland, a 12-mile drive. But, any inconvenience this presents is more than outweighed by the positive experience of being an Integrity Auto customer.

— Jeff · Toyota Celica


To Whom It May Concern:

A few years back I owned a 1988 Toyota Supra that I took in for service at Integrity Auto. My first request was for a quote and a diagnosis. Duke told me that the problem was most likely the head gasket, but that it might also be a worse problem involving erosion of the head. Duke then told me a certain price, and that it could take up to a week to fix it. I agreed to his price and lead-time and went on my way. A day or so later, when he had the head off of the car, he asked me to meet him at the shop. He showed me that the head on my Toyota’s engine was eroded badly—so badly that a proper repair would require replacing the head. He also told me that the head that he had quoted me on was not the right one for my car, and that the correct one would cost much more money than he had earlier told me. I told him that I could not afford the higher price and could only pay for the previous quote. I asked him to please put it back together the way it was. He did this, and to my surprise only charged me for the head gasket itself and didn’t charge me any labor. The job easily took the better part of a full day, but he said that because of the difference in quotes he would do this for me. I kept the car for almost another year till I could afford a newer one and it ran for that entire time. In my opinion, Duke did a first-rate job in keeping the customer happy, which I was.

In conclusion, the service performed on my Toyota by Integrity Auto had a very pleasant ending to what could have turned into an unhappy ordeal.

— Bill · 1988 Toyota Supra

A note from Duke: Often times a job will have to be quoted as a series of possible scenarios contingent on what we find upon disassembly. Usually there are a finite number of scenarios, and I insist on pre-quoting the job with its various most common contingencies. The last thing I want to do is to put a customer in the situation where we’ve got his car disassembled and he finds out that he can’t afford to complete the repair properly. The above letter describes a time when we actually got caught in a situation like this nearly six years ago. I had quoted a range of scenarios over the phone. When we began to work on the car, I realized that I had badly misquoted the worst case scenario due to improper engine identification. I was embarrassed to call Bill up. The best case scenarios were still clearly within the original quote, and I took a gamble thinking, “What are the odds it will be the worst case scenario?” As it turned out, the car did in fact need the worst case repair, and the necessary repair was badly out of Bill’s ability to pay. At that point if we went back together without everything that it needed he would receive some benefit, but the life expectancy of the work would be considerably reduced. The thought of charging him for substandard work was intolerable to me, and I felt responsible for getting him into this situation due to my having misquoted at the outset and then having proceeded without having corrected my error in quoting him. As a result, at our suggestion, we reassembled it and absorbed the entire labor charge other than the $28 we charged for initial diagnosis.


To Whom It May Concern:

During the past fifteen years I have been privileged to have all of my family vehicles serviced by Duke Bishop and his employees. This has involved four family vehicles over this period of time All of my diagnostic work, repairs, and advice concerning these vehicles have been handled with responsibility, courtesy, concern for my needs and questions and punctuality. Numerous times my initial suspicions or perceptions of a problem were corrected with Duke’s careful and insightful diagnosis. The result was a consistent pattern of thoroughly explaining the options I had in correcting the problem, accurate estimates of costs for each option, and leaving the choice to me as a customer.

Sometimes the need was incidental and the work was promptly dispatched with no charge to me. At no time in this long history of having Duke as our vehicle mechanic have I ever been left with questions concerning his personal integrity or the quality of the workmanship with our vehicles.

The name of his business is reflected in that which is offered to the customers he serves. I have recommended him to at least 10-12 friends of mine who were looking for a reliable mechanic. I am pleased to affirm his work and character.

— Bob · Toyota Camry and Toyota Tacoma


Mr. Bishop, I am writing to formally thank you for the years of trusted service that your automobile repair business has afforded my family.

Your team’s skilled care of our Toyota has been invaluable and most likely the reason that, after 150,000 miles, the car still performs like new. We find your operation at Integrity Auto to be consultative in nature, open and up-front on all potential expense scenarios, and competitively priced. The extra step you take to deliver exceptional customer service is a true distinguishing attribute between you and your competitors.

We have developed a strong sense of faith in your honest service, which is the key reason we drive the 20-some-odd miles from Lake Oswego to your shop in east Portland. We wish you success in the upcoming years.

— Jack · 1993 Toyota Camry

A note from Duke: Jack was here watching me answer the phones one day and commented that I should hire a receptionist to answer the phones. Then, after a bit of conversation and further reflection he said, “I take that back. You have a very consultative approach to dealing with your customers, and it’s unlikely that you could simply hire a receptionist to have the substantive interactions that you offer people when they call looking for information as to how they can best proceed given their particular Toyota’s specific circumstances.” I like that phrase—a “consultative approach.” Up to that point I hadn’t thought to word it just so, but it immediately resonated and it’s always felt a good fit with our normal manner of interacting with people over their various service and repair needs.


To Whom It May Concern:

I became a client of Integrity Auto 2 years ago. At that time I was looking for a lower cost alternative to the dealership repair shop where I had always taken my Toyotas. I asked my mechanic at the dealer where I had been going if he knew anything about Integrity Auto and if he thought they were honest and reliable. He stated he had worked with Duke before Duke started Integrity Auto and assured me he was a highly skilled mechanic in whom I could place my complete trust.

And so I took my car into Integrity Auto for a brake job. They noted cracking of the CV boots at the front axle and recommended their replacement. I consented and the next day went in and picked up my car. About two miles later my car seemed to go into “permanent neutral” and would not move. Integrity had a tow truck there in minutes for me. They then inspected my van at the shop and determined that it was their fault. They had made an error in reassembling while replacing the CV boots. They repaired the problem without charge. Since then they have performed both routine maintenance and major repairs including replacing my transmission and have done excellent work.

I feel this is an example of their honesty. They could have told me anything to avoid admitting their error and at the same time “taken me” for additional costs in phony repairs. But I think there is a reason Duke chose to name his business “Integrity Auto”. My impression of his character is that at the end of the day, he wants to feel good about what he does for a living and honesty is central to that aim.

— Robert · Toyota Previa All-Trac


To Whom It May Concern:

For the past seven or so years, I have taken my 1992 Toyota Previa to Integrity Auto for all maintenance and repairs as needed. I have always been impressed with the timely manner in which the maintenance and repairs were made. Each time, before any work was done, I was given a written description of the repairs needed and an estimate of the cost for parts and labor. At that time, Duke would take the time to verbally explain what needed to be done, the best method of doing the needed work, and the associated cost. While doing the agreed upon work, if there was ever anything discovered that would need possible future repair, Duke would let me know when I picked up my vehicle. If it would be a type of repair that could wait until another maintenance date without jeopardizing my safety, he would recommend that we keep it in mind. By the same token, if he discovered something that needed more immediate attention, he would call and let me know and allow me to make the decision. In all the years that Duke and Integrity Auto worked on my vehicle, I have never felt that I had been taken advantage of or encouraged to do repair work that was not of a necessary nature. Both of my children, when they owned Toyotas, always had Integrity Auto take care of their needs; even while they were away at college they would schedule the needed work while they were home because they trusted Duke and Integrity Auto’s mechanics.

In fact, after having my last safety inspection and oil change, and air conditioner recharged and paying my bill, I received a letter within a couple of days with a refund/credit to my charge card because of an error in calculation. I would never have known that an overcharge had accidentally occurred, except they took care of it immediately because of their honesty and integrity. Hence the name: Integrity Auto. Recently I purchased a different make of vehicle. Before I made such a decision, I went to talk with Duke about the maintenance record for the newer Toyota Sienna. I respect Duke’s honesty regarding some of the maintenance problems I could expect. In fact, I even asked if he would consider becoming an authorized mechanic for the new make of vehicle I decided to purchase, so I would be comforted with the knowledge that I had a mechanic I trusted. Of course, no deal, and he is still the best Toyota mechanic around. I never hesitate to recommend him to anyone needing service for their Toyota vehicles.

— Beverly · 1992 Toyota Previa and Tercel

A note from Duke: Beverly was a great person to work for. She was our 78th customer and we worked on her Toyota Previa for 7 years. Eventually a family member’s medical needs required her to buy a non-Toyota. I always feel a sense of loss when people we like move out of our circle of contact.


Approximately four years ago I purchased a Toyota MR2 from a good friend of mine. I asked if she could recommend a good mechanic. She said that Duke of Integrity Auto did all the work on the car and that he was honest and trustworthy. Since then I have had my car worked on by Duke on several occasions and have always been satisfied with the service. He has always called me if there were some unforeseen problems before attempting to fix them. The last time I had my car in for repair it was running very poorly and I was advised by another mechanic that it was going to be very expensive to repair. I took it to Integrity Auto. It turned out to be a broken spark plug. He could have claimed it was much more serious and taken advantage of me, but he didn’t. I highly recommend Integrity Auto to anyone.

— Brooks · Toyota MR2


Duke,

Thank you for your follow-up letter; I’ve never been extended such consideration from a vehicle service group before, and I appreciate it.

I am very pleased with the quality of work you did on my ’91 Toyota pickup; it seems restored to a much earlier state of vigor belying its current age and mileage. I am also heartened by your offer of advice and technical assistance should the occasion arise.

Please know that I will not hesitate to recommend your service and diagnostic expertise to anyone seeking such for their Toyota. Again, thank you for your help.

— Mike · 1991 Toyota Pickup

A note from Duke: Mike has been a customer of ours since 2005. The follow-up letter he mentions was this one:

Dear Mike, It was a pleasure to have the opportunity to service your Toyota recently. I am grateful to you for extending your trust by allowing us to give care to your car. I believe that you will consistently find that your trust is well placed at Integrity Auto. We offer a wide range of high quality, fully guaranteed services for Toyotas. In instances where we do not offer the specific service you need, we will be happy to refer you to a qualified facility where you can get your needs taken care of.

Please call if you have any questions or comments regarding our service. I consider people like you to be an important extension of my management team. I will gratefully receive any comments about how we might better serve you.

Sincerely, Duke Bishop


Dear Duke and Crew,

I just picked up my truck today—it’s Sunday—and I wanted to thank you for taking the time out of your Sunday to let me do that. I also wanted to let you know that you guys did a beautiful job on my truck. I am extremely happy. Your level of professionalism is very hard to come by, and I wanted you to know that. In the future, from here on out, I will always be taking my truck to you to get it worked on. So again, I appreciate your work, and I will let all of my friends know about you as well.

— Sherry · 1994 Toyota Pickup

A note from Duke: Sherry’s been a customer at Integrity Auto since 2000. She works at a job that during certain seasons has her working long days back-to-back without even the benefit of weekends off. In this case, when the season shifted so that she was finally able to get some time off, she headed out of town for the week. For some reason it didn’t work out that we could simply lock her Toyota out to be picked up over the weekend. (I believe she didn’t have a spare key. I don’t normally come down to the shop on weekends to deliver vehicles to people, but it worked out okay this time and I was happy to do it for her. She’s a great person to get to work for.


In the spring of 2004, Integrity Auto replaced a new clutch, seals, and water pump on my 1999 Camry. They stayed within the quoted bid and time frame. After returning home, I noticed oil dripping from beneath the area of the transmission. Integrity Auto was very cooperative and willing to investigate the problem. Following an inspection, it was determined that an oil seal that they had installed was leaking. Integrity Auto stood behind their work. The problem was fixed immediately, that day, and at no cost to me. I was very pleased. This company is honest, professional, and can be trusted. I am pleased to give my recommendation.

— Jerry · 1999 Toyota Camry

A note from Duke: An oil seal we installed during Jerry’s clutch job was leaking. The seal was our responsibility, so we made it right the same day at no charge.


To Whom It May Concern:

We have been using Integrity Auto Toyota Specialists since Duke left the shop he was working at and set up his own shop at 122nd and Stark. In the time that we have been going to Integrity Auto for service and repairs we have never been unhappy or surprised with the service, work, or final cost.

We replaced our Toyota with another. Part of the final decision for the purchase of our automobile was whom we could take it to for any mechanical problems and routine service. Duke has, for example, advised us against maintenance that we were pursuing because it was unnecessary at that time. We appreciate his honesty. I have no problems recommending Integrity Auto Toyota Specialists to any of my friends and have in fact done so. We don’t lightly make recommendations unless we feel they are worthy of our trust, and we feel Integrity Auto has earned that trust.

— Larry and Leone · Toyota Camry and Toyota Corolla GTS


To Whom It May Concern:

I have been a customer of Duke’s for the past fifteen years. I began going to Duke when he worked at another shop on Glisan Street, and followed him when he started Integrity Auto. Duke has serviced our 1980 Celica, 1988 Toyota Van, 1990 Tercel, 1995 Corolla, 1996 Camry, and currently is servicing our 1998 Rav4. When Duke quotes an amount for the work to be done, you can always count on the dollar amount to be what he has quoted. He never has done anything extra on any of the cars without checking first. This has never happened while I have been going to Duke. Whenever I call for an appointment, he gets me in as fast as possible, and when he says the car will be done at a certain time, it is. He always calls to let me know when the car is done, especially if the work is done earlier than expected.

I have referred at least five different people to Duke and they have always thanked me for sending them to such an honest person. His work speaks for himself.

— Molly · Toyota Van, Tercel, Corolla, Camry, and RAV4


I know absolutely nothing about cars and am at the mercy of whatever a mechanic tells me needs to be fixed (whether it’s true or not). This is literally the first place I’ve ever taken my Toyota Corolla to where I feel 100% confident in the service (and, ahem, integrity). They clearly take pride in their work and understand that honest and efficient customer service is huge part of running a successful business. Pricing is extremely reasonable. I’ve never been lucky enough to get my car back in the same day—except for here. If you are like me and know nothing about your car (and have been taken for a ride, excuse the pun, at other places) go to Integrity. They are respectful of their customers (amazing down-to-earth staff) and do a great job! I felt like I was driving a new car after I left!

— Amanda Y. · Toyota Corolla


To Whom It May Concern:

I am writing this letter to attest to the ethics and integrity of Duke Bishop and the other mechanics at Integrity Auto. I first became a customer of Integrity Auto years ago when I moved here from New Jersey. Duke and his mechanics impressed me from my first visit with their respect for me as a customer and their professionalism of their work. They always write up the service clearly and walk me through the procedures before I sign off on the work they intend to do.

They have always consulted with me before doing further work and have given me accurate estimates of the cost. The one time a problem was not fixed with the first repair, there was no question that Integrity Auto would make the repair a second time free of charge. (I did not have to ask. I have complete faith in the honesty of everyone at Integrity auto and would recommend them to anyone who has a Toyota in need of repair.

— Elizabeth · Toyota Camry

A note from Duke: Elizabeth has been coming to Integrity Auto for service and repairs on her Toyota Camry since 2001 now. It’s been a pleasure to enjoy the long-term business connection and sense of friendship that develops over the years.


Dear Duke,

Your choice of “Integrity” for the name of your firm is perfect. Integrity Auto provides a higher level of personal and conscientious service than anyone else we’ve worked with. You, Brian, and your team of mechanics:

  • Always provide an accurate estimate of costs
  • Alert us if there is any change in the estimate
  • Identify and suggest additional repairs to help keep our vehicle safe and reliable, but make it very clear whether those repairs need to be made immediately or at a future scheduled service
  • Guarantee that your repairs and parts will work as you describe and then exhibit a willingness to take any further steps required to make sure we’re happy with the vehicle

Thanks, Duke, for keeping our Land Cruiser in perfect condition and for the great service Integrity Auto provides.

— Dennis · Toyota Land Cruiser

A note from Duke: Dennis has been coming to Integrity Auto to service and repair his Toyota Land Cruiser for years now. We’re grateful for the long-term connection, and grateful for his kind words above.


To Whom It May Concern:

This is a letter of highest recommendation and endorsement of Integrity Auto, their work, their honesty, and their integrity.

We have been taking our Toyota Previa to Integrity Auto since about 1997. From the start, we were impressed with their knowledge, ability to explain problems, the options for choosing different levels of service, the cleanliness of the shop, and the efficiency of the turn around time. We have had several repairs done, large and small, and have been pleased with all of them. If we have had concerns, they have been addressed.

We have always had Toyotas and Volvos and have visited a variety of repair shops around East Portland trying to find a fit for ourselves.

I have been to several other shops where I wasn’t sure I could trust the repair people, or I didn’t understand their explanation of a problem, or I felt we were charged exorbitant fees. I have had none of these sentiments at Integrity Auto, which is why we have continued to return for all of our repair needs in the past seven years, despite the fact that it is not so close to our house.

I would recommend them to anybody without hesitation. Thank you.

— Jinx · Toyota Previa


To Whom It May Concern:

We have been customers of Integrity Auto since March of 2001. We had originally come to them because we were looking for an auto shop that dealt fairly with the customers, who were honest, and who did the needed work with a high level of skill. We have never been disappointed. The prices they have quoted to us have been the prices we paid, and if more work was needed than originally anticipated, they always called us before going ahead with the necessary repair. On October 21st, 2004, we brought our car in for a timing belt replacement. We were told at the outset that after going in, other things related to the timing belt might be found to need replacement.

These other items were explained to us, with the repair costs quoted if they were defective. As it turned out, only the timing belt was needed, so the cost to us was the lowest price given up front.

In the years we have been customers of Integrity Auto, we have never once found them to be anything but consistently honest with a high level of skill in any repairs they have done. All prices have been quoted up front, have been adhered to, and no extra work has been performed without our prior knowledge and permission.

Thank you for your attention.

— Anne · 1992 Toyota Camry

A note from Duke: Anne and her husband have been bringing their Toyota Camry in here for 12 years now. I always feel a mix of humility and gratitude in response to the people who have allowed us to work on their Toyotas and have continued to do so for years on end, sometimes through multiple vehicles and sometimes through a couple of generations.


My daughter lives in Tillamook, and I live in Gresham. When her car needs repairs, I make the round trip to get it taken care of at Integrity Auto. I do this because over the years they’ve earned my trust. Their name really fits.

— Jack · 1986 Toyota Celica, 1998 Toyota Avalon, and Toyota 4Runner

A note from Duke: Jack was one of our first customers. He was initially a customer who had me work on his Toyota 4Runner when I worked as an employee at another Toyota specialty service and repair shop. He followed me over when I opened up Integrity Auto and was a great source of encouragement, for which I’ll always be grateful.


My truck needed some electrical repair work. I made a few calls to various repair shops and their quotes made me feel ill, but I really needed my truck to work, A.S.A.P. Lucky for me a friend stopped by and told me to call Integrity Auto. They repaired my truck that same day and for far less than what I was quoted by other repair shops. I have continued to use Integrity for over 20+ years for all my trucks needs and they have consistently saved me money and my truck works like brand new. Duke Bishop takes honest ethics to a whole new level.

Thanks, Integrity Auto.

— Kelly Burbank · Toyota 4WD Pickup with 22RE engine


To Whom It May Concern:

I have been a customer of Integrity Auto for the past four years. I cannot say enough great things about the service I have received. Duke and his staff have always conducted themselves as professionals, with honesty and the utmost sincerity.

Duke has an impeccable memory for details! He always remembers details of previous repairs on my vehicle. Duke and his staff have always kept me well informed regarding repairs, and work has always been completed in a timely manner and at a competitive price.

I have referred family, friends, and customers from my workplace to Integrity Auto and always received raves about their experiences and the quality of the work done.

— David · 1994 Toyota 4Runner

A note from Duke: David is a professional in the auto body business, so it feels especially good to receive these good words from him.


On behalf of Integrity Auto-Independent Toyota Specialists, I am offering a letter of highest recommendation for outstanding service as a satisfied customer. Three years ago I came to Integrity Auto because I was looking for a reliable and honest auto mechanic who specifically serviced Toyota vehicles. In my experience Duke and his team of mechanics have always lived up to their motto “Toyotas serviced with an unusual level of personal concern and professionalism…”

I own a 1999 Corolla and my husband owns a 1999 Camry. The work done on both our cars by Integrity Auto has always been communicated and cleared with us before the work is done. Integrity Auto has always honored the price quoted to us and sometimes the final bill is less than expected. They go out of their way to get the repairs done and to save us money. Integrity Auto repairs my car in a timely fashion and my car is returned to me as clean as I left it.

Integrity Auto lives up to its name. As long as I own a Toyota, they will continue to have my business.

— Robin · 1999 Toyota Corolla and 1999 Toyota Camry


To Whom It Concerns:

I have dealt with Integrity Auto from their initial opening, and I also had car repairs performed by Duke when he was with Specialty Auto. Throughout all these years, Duke has always been honest and trustworthy. I have recommended his business to many people, and everyone told me that they appreciated finding someone who was competent and fair with the cost of auto maintenance. I will always keep a Toyota because Duke is a man I completely trust.

— Shirley


For several years we have had our 1991 Toyota pickup and 1986 Toyota 4Runner serviced and repaired at Integrity Auto. We have always been told what repairs were recommended and have been given an estimate of the cost prior to any work being performed. If additional problems were found during the original authorized work we have always been called and asked to authorize the additional repairs and given an estimate of the cost. Two of our sons have also had their Toyota pickups serviced and repaired at Integrity Auto for several years and have never reported any problems to us concerning the work performed or the service provided.

— Don & Carolynne · 1991 Toyota Pickup and 1986 Toyota 4Runner


To Whom It May Concern:

I have been taking my cars to Integrity Auto for four years. Mr. Bishop and his employees, both in the office and in the shop, have been dependable, professional, competent, and trustworthy. The services Integrity Auto has provided have ranged from routine maintenance to major engine and transmission work. All of the work they have done for me has been thoroughly discussed before it has been started. The cost has always been agreed upon, both verbally and in writing, before any actual work has been started.

In all the years I have been taking my cars to Integrity Auto I cannot recall a single exception to the above descriptions of their procedures. I trust these people completely. The name of the company says it all.

— Charles · Lexus RX300 and Toyota 4Runner


To Whom It May Concern:

I have been a satisfied customer of Integrity Auto for over two years and had several repairs done by Duke and his crew. I found his prices very competitive. I appreciated Duke’s thoroughness in understanding the problem of my Toyota pick-up and the options he offered in planning a logical course of action. He never leaped to conclusions. In every case he went over the work order with me and explained it completely until both he and I were satisfied that I understood what repairs were to be done. He also explained to me that if “other things” came to his attention he would call me before working on a new problem. If “other things” did come up, he would explain these to me and make recommendations and explain options. He did only the work I authorized him to do. Each and every time I found the billing to be accurate and straightforward. As long as I own a Toyota, I will use Duke and Integrity Auto as my repair shop.

— Stephen · Toyota Pickup


To Whom It May Concern:

I have been a customer of Duke Bishop’s Integrity Auto, located on 539 SE 122nd Ave. Up until December 2001, I owned a 1986 Toyota Van, which Duke serviced for me on a number of occasions. I found his service to be just as his business name represents, one of integrity. He would examine my vehicle, provide me an estimate of what it would cost to fix any problems that he found and perform the service at my request. The service he provided was always successful in returning my vehicle to good driving condition and during the time that I owned this vehicle, I never had any reason to take it back for any of the repair work performed. In 2002, I gave my Toyota Van to a lady friend of mine who has continued to use Integrity Auto without complaint. This vehicle still operates thanks to the repair work done thus far.

— Lloyd · 1986 Toyota Van


My wife and I have brought our Toyotas to Integrity Auto for more than five years. We have had routine maintenance and special repair work done over this period of time. They have never done any work without prior approval. They have always given us an estimate or, in some instances, told us it would be based on actual time. When they have given an estimate, they always came close. When it was based on actual time (as when performing diagnostic work) I could have them call me when they knew what it would cost. This was with the knowledge that if I chose not to go forward with the work, I would have to pay for the time already spent. We have always been satisfied with the quality and the timeliness of the work. The fact that Integrity Auto is available will influence my car buying choice.

— Mick · Toyota Camry and Toyota Sienna


Duke,

Brian, and all,I would like to express my appreciation of your company with the service I have received over the past four-to-five years. I was referred by a friend/co-worker and didn’t realize how thankful I would be. You have taken care of my Camry, performing everything from general maintenance to major repairs at a price I could afford. Your company has excellent customer service and I appreciate your honest opinion. Your staff makes me feel comfortable knowing you’re taking care of my car and that you’re not just taking my money for unnecessary service.

I have never doubted your service and prices. I appreciate the fact that you have never performed any unauthorized services on my car. Thank you for keeping my car running, hopefully, for many years to come.

— Gwen · Toyota Camry


To Whom It May Concern:

I have been a customer of Integrity Auto since 1999. I found them by looking in the phone book for a reliable place to take my Toyota Camry for servicing. Today, I am still driving the same car and it has been maintained and serviced by Integrity Auto only. They are always honest and trustworthy to deal with and I will not take my car to anyone else. In fact, I drive several miles out of my way to go to their shop.

My husband and I just purchased a used Lexus and are already planning to have this car maintained and serviced by integrity.

— Charlene · Toyota Camry


To Whom It May Concern:

The purpose of this letter is to communicate my professional opinion of the service that has been provided to my family and me by Integrity Auto in Portland. For over four years we have enjoyed remarkable service from Duke and his employees at Integrity Auto. We have brought our vehicles to Integrity Auto for both general maintenance and emergency repair and have received repeated excellent customer service and high quality auto care. In my opinion, Integrity Auto employees present an honesty and friendliness rare in the auto repair industry. They truly live up to the business name.

— Ericka, Civil Engineer · Toyota Tercel, Corolla, and RAV4


To Whom It May Concern:

I am a longtime customer of Integrity Auto and am writing this letter as an indication of support for Duke and his business. In each and every service I received, Duke and his staff provided a clear and honest explanation of the issues with both my vehicles. They also were consistently accurate with their initial estimates of cost. In each service event, the charges I incurred were always very close to what they quoted.

Again, I support Integrity Auto because of the excellent service they have provided on both my vehicles and their competitive service costs in the greater Portland metropolitan area.

— Kedrich · Toyota Sienna and Toyota Camry


To Whom It May Concern:

We are writing this letter to commend Integrity Auto. Integrity Auto is a reputable, honest and professional place of business.

For many years we have had our automobiles serviced by Integrity Auto. Our son also has automotive repairs performed by them. We have always found the employees of Integrity to be honest, reliable and professionally qualified to diagnose and correct any automotive problems we have encountered. Integrity Auto has never misled or misinformed us regarding necessary automotive repairs. They have never performed repairs on our vehicles that were not discussed beforehand and authorized. We have never been charged more for any repair than what was pre-authorized.

The employees of Integrity Auto exemplify the name of their business: Integrity. Without qualification we recommend the professional, honest services of Integrity Auto to anyone needing automotive repairs.

— Warren & Bonnie · Toyota Corolla and Toyota Pickup


I just wanted to take a minute and drop you a note expressing my appreciation for the great job that you have done for me with my Toyota Corolla. I’ve spent a fair amount of time in repair shops with my cars, and I can honestly say that it is a relief to finally find someone who I can just give the car to and say “fix it”. I have every confidence that when you give me an estimate on work it is accurate and precise and if a repair is needed, I am confident that the cost will be very competitive. You may recall that I spoke to you of my work in real estate and how I work exclusively by referral. A major service offering to my clients is my Referral Directory, a collection of service providers that provide excellent service in their fields. As a thank you, and in recognition of your high standards, I am including Integrity Auto in our automotive repair category.

— Derek · Toyota Corolla


To Whom It May Concern:

I have been asked to give a reference for Integrity Auto as to their automobile competence and overall professionalism. I’ve had the opportunity to deal with Duke and his staff, roughly three times in the last year. Though from my perspective, auto repair is similar to tooth extraction, Integrity Auto has done an outstanding job from start-to-finish in explaining my vehicle’s problems, correcting the problems, and when necessary, taking a different course of action to correct the problems. When possible, costs were explained to me and seemed reasonable.

I would and have recommended them to other people.

— Jack · Toyota Tundra


To Whom It May Concern:

I have known Duke for twenty-five years in a personal and professional relationship. He is a man of highest integrity and I would trust him with any of my personal affairs and find him absolutely trustworthy. I am confident and happy to recommend Duke.

— Greg · Toyota Pickup with 22RE engine


Duke & Gary are skillful, friendly, and honest. They return my car in a timely manner and they have the cleanest shop I’ve ever seen. It’s always a pleasant experience to do business with them.

— James Klink · 1975 Toyota Pickup

A note from Duke: James is another customer who followed me over from the previous Toyota specialist service and repair shop for which I worked prior to opening Integrity Auto.


To Integrity Auto:

I am writing this letter to thank you for all the years of wonderful service from you and your team. I have been more than pleased with the consistency of your work and the reasonable and honest prices you charge. I have appreciated the friendly, courteous service you provide and the professional way your business is run.

It’s comforting to know that my car will always be ready when you say it will be. You have a customer for life.

— Mary · 1994 Toyota Pickup and 1999 Toyota Tacoma

A note from Duke: Mary is a great person to work for; it always inspires me to want to do our best work when I know we’re working for people who anticipate that we will do just that. Mary first had a 1994 Toyota Pickup which we serviced, which she eventually replaced with a Toyota Tacoma.


To Whom It May Concern:

In regard to Integrity Auto, we have been customers for the past seven or more years. During this time my wife and I have had four Toyota vehicles. Integrity Auto has consistently repaired our vehicles without comeback or returns of any kind. Mr. Bishop has given us accurate estimates outlining the needed repairs and cost. He has also explained the repairs in an accurate and completely understandable way. They have completed some repairs for less than the estimated amount.

I have taken my truck in for repairs and described the problem and what I thought was the repair. Mr. Bishop found the repair was much simpler and less costly than I had expected. I was prepared to have more work done and spend more. Mr. Bishop acted with integrity and honesty. He told me that a less costly repair was all that was needed. We will continue to go to Integrity Auto for our car repairs and recommend them to our friends. Respectfully, David

— David · Toyota Camry, Tacoma, and Tundra


Both my husband and I can easily recommend Integrity Auto to anyone needing servicing on a Toyota vehicle. For the past several years, Duke and his crew have maintained and serviced our Camry, with efficiency and speed, and in an honest and up-front manner. As a result, we have grown to trust and depend on them for our automotive needs.

— Susie and Bob, Milwaukie · Toyota Camry


I consider these gentlemen friends. And I can’t say that about any other professional relationship. If Integrity can’t help you, they will refer you to solid professionals who can. My highest recommendation.

— A longtime customer


You will save money here and retain peace of mind. Integrity’s mechanics will patiently explain to you what should be done now, and what might be smart to fix in the future. Their warranty is better than you’ll find most anywhere else. They stand behind what they do. I have brought three Toyotas here and they are all the better for it, including an older sports car which isn’t easy to work on or get parts for. Anywhere else I would have been taken for a ride. My highest recommendation.

— A longtime customer


Integrity Auto cares, and they take on stuff that other shops won’t touch—within reason and parts availability, of course. I trust them—and I don’t trust anybody, from clergy to politicians to medical personnel. I’m so glad that I bought a Toyota, and I’m proud to say that Integrity Auto is the best and the ONLY shop that I would ever recommend to anyone.

Gentlemen, I salute you.

— A longtime customer


Recent Online Reviews

5-star-reviewIntegrity Auto saved me over $2,100. I have been taking my Toyota Matrix to Integrity for approximately 12 yrs. I have always been pleased with its service and prices. Here are the facts of how they save me $2,100.

I received 3 recalls from Toyota Corporate on my passenger airbag & ”had” to take my Toyota Matrix each time to an authorized Toyota dealership—I couldn’t use Integrity Auto. The last time I took it into its dealership was approximately a year ago (Jan 2022). In addition to airbag, I also had dealership change the oil since it had been nearly a year since Integrity had changed oil and it would save me time to take into Integrity for another service. Now, nearly a year later I received urgent appearing emails from Toyota indicating that there were immediate maintenance actions that needed to be done on my car in addition to oil change. So, I took it in for another oil change with some discounts they had sent and free inspections, tire rotation, etc. I ended up waiting over 3 hrs before the clerk brought out the inspection report, which was 11 pages long, had a total sum of $2,215.79. First thought, OMG “ouch”, but I have to have this done! I was expecting $69 at the most. Then as I sat there and looked at the page while the clerk waited for me to say “Yes, go ahead” I told her I was going to call and check with Integrity as they did the regular maintenance on my car for years and may have done some or all of these things. She wasn’t pleased but said to come back to the station where she worked and let her know. I called Integrity and told them what was up. I read each of the items off the list to Integrity, to which the reply was: “no you don’t need that Jan”, or “that was already done”, or “nope, your brakes are fine.” Long story short, I told the clerk, who replied that these were the things found and it was necessary. I paid for the oil service, which was $86.26 and left. I am still receiving numerous emails along with the inspection report from the Dealership.

I am so grateful for the truly honest work and maintenance of Integrity Auto and will continue to take my auto there. I may have another airbag recall, (who knows), but I will not have Toyota Dealerships do any maintenance again if that scenario appears.

Thank you Integrity Auto for saving me over $2,100 on maintenance items that were unnecessary! You are the best!
Jan Wilson Flynn


5-star-reviewDuke and all his staff always do a really great job! We’ve been driving from St. John’s to his shop since 2004 when we got our first Toyota, and we won’t take it anywhere else as long as he’s in business. He was recommended by two separate friends, and we’ve recommended him to many more. We have always been treated with kindness, respect, and the utmost honesty.

Can’t count the occasions when he has let us know about issues that would be coming up on our cars so that we can budget ahead, and other times he has let us know when we can skip taking care of things…that and the fact that our cars are in great condition are signs of a good mechanic in my book.

Even my kiddos love going out to see Duke! He kindly asks them about what they’re up to in school and gently jokes around with them. I’ve seen never seen him flustered or upset, and seems to treat his employees with respect too. I can’t recommend Integrity Toyota enough!
Amber Clark


5-star-reviewI have been going to Integrity Auto since I first moved to Oregon 15 years ago. First with my much used and abused Camry, and now with my new Prius, I am always happy with the service provided by Duke and all the mechanics. They are Toyota specialists and have a a depth of knowledge about the vehicles that other shops cannot match. They have always done excellent work on my cars, and are always very forthcoming and honest in their dealings with me. “Integrity” is what you get at Integrity Auto.
Liz Milliken


5-star-reviewHave been taking my 2008 4Runner to Integrity for 7 years now. Could not be happier. They know Toyotas, always get the job done on time, never try and sell you something you don’t need. I recently had a bunch of work done by Integrity as my 4Runner turned over 150k and she runs                                like a new truck.They are honest, friendly and professional. I won’t go anywhere else and I live up in Vancouver now.
Mark Mooney


5-star-reviewIntegrity Auto is hands down the best place to bring your car, truck or suv. I have a 2015 Tacoma that needed some repairs and some TLC and they did an excellent job. Quality work from a quality shop. From before I even dropped it off to pull out of the parking lot these folks leave                                          nothing to be desired. Thanks for taking such good care of me and my truck! Highly recommend this shop for all your service and repair needs.

Matthew Stanley (Metalneck1)


5-star-reviewA good place to take Your Subaru to. The Mechanics are ethical and honest, they tell you when you really need a new part and do not try to upsell you. While not the cheapest, they will use Subaru OEM parts and there is a difference between those and the stuff you get at CarQuest.

Josh Hanson


5-star-reviewJake was Awesome! All the staff were and amazing and did a phenomenal job with my Camry. They didn’t try to upsell me and were transparent with me about what work needed to be done. This place by far has the most genuine and honest people. They also saved me a lot of money too                                    and I will definitely be taking care of all my car needs at Auto Group Inc from now on. Seriously, these people are great!
Vlad Kuzmenko


5-star-reviewGreat group of mechanic specialists, I’ve taken multiple cars to their shop for routine service and repairs. They have always provided a very upfront and transparent response to my car questions. I will say they do good work and make honest recommendations for preventative car                                        care.  They came highly recommended from a fellow Toyota forerunner owner and I can see why. A Truly Top Notch shop!
Buck Hutcherson


5-star-reviewThis is my go to shop for my Toyotas. We just used them for 120k maintenance for our 2009Highlander ($600). We had other issues that we needed fixed and they were able to promptly identify the issues. Smell of burning oil due to leaking front differential and shaking due to worn out rotars. In all about $1800 in work.

I trust them to do the work that is necessary without upselling me on items that are not needed at a fraction of the cost of the dealer.

Samuel Ford


5-star-reviewIntegrity auto took the stress out of having car troubles for me. The people who work there are honest and I felt that I could trust their diagnoses and the fairness of their pricing. My car broke down before I left for a week long vacation and they were kind enough to let me store my car there free of charge until I figured out what to do with it. They were just kind and accommodating every step of the way!

Tricia Barrett


5-star-reviewHad issues with my Corolla starting. They were able to look at it that day, found a few things that needed to be worked on and helped me figure out what was the most urgent so I could get some budgeting done for some of the bigger stuff. Super friendly and helpful, always glad to bring my vehicles to them! TEN stars!

Rebecca Lexa


5-star-reviewI talked to my father and he knows a lot about mechanical stuff and said that Integrity auto repair was a really fair price for the work that needed to be done to my vehicle they got it in and out the next day. Very happy with the work and they were very friendly and knowledgeable experts,                                    Steve did an awesome job, and made sure everything was perfect before I got back on the road . I will be going here again.

Corey Lister


5-star-reviewIntegrity Auto was a fantastic shop to get work done at. We brought the car in for brake work and an oil change but they took the time to go over everything and informed us we were also only 1k miles short of needing our timing belt replaced. I appreciate not having to schedule another appointment later when I realized I was due for more maintenance. They provided a free loaner car and still had the car done by the end of the next day even with the extra work.

Thomas Webb Jr.


5-star-reviewHappy with their work, The valve adjustment on my 2005 Honda made a difference. More power. Smooth idle. She purrs likes a kitten restored! Thanks Integrity Auto
Christopher Wakefield


5-star-reviewNothing but great things to say about Integrity Auto, I’d trust nobody else with my Toyota or Subaru. Duke is very knowledgeable and has been very helpful anytime I have issues with my vehicle/s.
Circular Pizzabox


5-star-reviewI so very much appreciate the folx at Integrity Auto. They provided the perfect amount of info based on their assessment along with a professional opinion catered to my individual needs. Thank you so much! It’s such a relief to be able to rely on your professionalism and good                                      human nature.
Shay


5-star-reviewI asked for a check up of a new car I got and they went over it, told me nothing was wrong and didn’t change me… they even gave me a loaner. I’ll be back if it does need work in the future.
Taylor Fox


5-star-reviewI went to Integrity Auto for a pre-purchase inspection on a car I was interested in. I called and left a message, and was called back soon after. They patiently listened to my concerns. They had the vehicle for probably 2 hours and they did a very in depth assessment of the car. I was emailed the inspection checklist and notes and he answered any additional questions I had. I was very pleased with how professional and understanding they were.
Peri Wood


5-star-reviewWe have taken our Toyotas to Integrity Auto for years. We find friendly professionals who provide quality parts and workmanship, along with practical advice. When the time comes to look for a new car, we look at Toyota products first, because we want Integrity to take care of them!

Mitch Madsen


5-star-reviewThis shop does great work from a position of honesty, transparency and … gues what? Integrity! We’re currently shopping to replace our ancient Highlander and are looking for another Toyota not only because we like the brand, but also because we want to keep going to this mechanic forever.

Constance Bracewell


5-star-reviewI love my Toyotas because they are so reliable, but if something does happen, I know I have a place I can take my babies to get honest repairs for a fair price. By far, one of the best repair shops in the entire metro area. I drive over from Beaverton to have work done even though there’s plenty of shops in my immediate area. Yeah, they are that good. It’s a clean and organized shop with friendly helpful staff.

Dadn8tr


5-star-reviewI’ve been a customer at Integrity Auto for over 20 years. I trust them to take care of our cars properly for a fair place. They are the best.
James Wishart


5-star-reviewQuick, professional, and while not cheap (no shop is) they didn’t attempt to pressure me to get more done than I needed or wanted. Much better than the dealer.

Charles Noble


5-star-reviewBob and the crew at Integrity took amazing care of my noble steed, Mr Greenie (97 Avalon). We did a bunch of work, he now purrs like a kitten, doesn’t leak oil like a sieve and the ride is smooth as silk.

If I could give 10 stars I would!!!

Shank ula


5-star-reviewThis is the place you want to take your Toyota’s. They won’t waste your time, they diagnose your problems and let you know what you need to get back on the road. They are professionals and I’ve always had good experiences whenever I’ve brought my Tacoma and 4-runner in for issues. Honest and they use Toyota parts.

Cody Garrett


5-star-reviewThese guys are excellent. Absolutely professional and caring. I would say when it comes to my Subarus this is the only place I’ll be taking my vehicles.
Tyler Furlong


5-star-reviewWe have been looking for a shop for our Toyota and Honda. Integrity will definitely get our business from here on out. They were incredible, professional and did excellent work. Thank you!

James Pennington


5-star-reviewRETURNING CUSTOMER TO EVALUATE ENGINE REPAIR LIGHT. TEAM APPROACHED THE CHALLENGE IN A SYSTEMATIC MANNER AND TOOK THE TIME TO LAY OUT ALL THE ALTERNATIVES. PROVIDED A DISCOUNT FOR THE SERVICES AND GREAT CARE. AS OF                                 THIS DATE LIGHT HAS NOT RETURNED. THANKS

STEVEN BOLGRIN


5-star-reviewWhen I took my Toyota 4Runner into Integrity Auto, I was in need of immediate service. I was playing the risk due to a desperate position that my vehicle would give out any minute. I came in with skepticism and uncertainty. After they diagnosed and serviced my vehicle, I came out with ‘confidence’ in their services, ‘security’ with their quality workmanship, ‘comfort’ with the personal care & attention they provided me, and outright ‘happy’ across the board with Integrity Auto! From this great experience, I have elected that they’d be my primary auto service team going forward….

Alex Phillips


5-star-reviewWent in to have my wheel studs and lug nuts inspected, felt like they did a great job. They seem like mechanics who have been doing it for awhile and know their stuff. Very low pressure which I appreciate. Would definitely recommend them. Will be going back soon to have other repairs performed.

Corey K


5-star-reviewWe own a 2009 Highlander and a 2008 4-Runner. Both have been worked on here. They have done a great job on our cars, and we plan to return when we need more work done.

Scott Oram


5-star-reviewI came broken, they fixed me! Great service, respectful, courteous and kept me apprised of what was happening. First time customer…I will be back.
Mary B


5-star-reviewMy trusted mechanics for 20 years.
Jonette Swanson


5-star-reviewWe’ve been using Integrity for many years. The service and the results have always been outstanding.
Drake Snodgrass


5-star-reviewWe have used Integrity Auto for many years.
They are friendly, good prices, and do awesome work on your vehicle. It doesn’t get any better!!! ??

Joel Hjertstedt


5-star-reviewAs the name implies – these people do in fact operate with integrity. They’ve earned my business and trust.

Kyle Stuart


5-star-reviewHad my corolla in for repair. Very good repair time and great communication with the shop filling me in with the repair details
Peter Pratt


5-star-reviewGreat services. Duke and Bob are great to customers. The price is reasonable
Portia Yee


5-star-reviewGreat staff, very knowledgeable, excellent communication, and reasonable prices.
Tressa G


5-star-reviewThanks for being open and living up to your name – Integrity. Thanks for the loaner car too.
Keeping all if you front-line workers in my prayers.

Adanna Ifama


5-star-reviewCalled to get a quote, they don’t do KIAs but the guy answered my question and was really nice ?
A plus on the costumer service.
Angel Bousquet


5-star-reviewCouldn’t have had a better experience with these guys. They are my go to shop now.

Logan Urquhart


5-star-reviewMechanics were knowledgeable, helpful and easy going, a pleasure to talk to.
Tyler Style


5-star-reviewThese guys are the best in the business. Very professional, fair and extremely timely.

John Murphy


5-star-reviewGave us a great and timely report of a vehicle we were considering buying.

Roger Benedict


5-star-reviewSolid specialists care about your vehicle and your experience
Wa Nu


5-star-reviewThey live up to their company name.

ddgay1


5-star-reviewFixed my car in 1 day and A+ work
Michael Leiker


5-star-reviewBest Toyota service in town.
Dustin Wright


5-star-reviewThese guys are legit and all the comments and customer service is legit. I would totally recommend them for all your car needs!
Dan Wille


5-star-reviewGreat customer service honest folks!
Mo AL Ratta


5-star-reviewGreat place to take my car. Trustworthy
Niki Tucker


5-star-reviewThis is a very highly qualified place very friendly

Clifford Shanley


5-star-reviewExcellent as usual
Banana Brown


5-star-reviewGreat service highly recommend them.
Vondubinhaus


5-star-reviewNice people easy to deal with.
P n